for MapleDigital.de
Effective Date: 9/10/2025
At MapleDigital.de, we sell digital products (ebooks). Due to the nature of digital content, once an order is completed and the ebook is delivered/downloaded, all sales are final.
1. No Refunds After Delivery
We do not offer refunds once the digital product has been delivered, accessed, or downloaded.
By purchasing an ebook from us, you agree to this policy before completing your order.
2. Exceptions
Refunds may only be considered in the following cases:
Duplicate Purchase: If you accidentally purchase the same ebook more than once.
Technical Issues: If you experience a technical issue that prevents you from accessing your ebook and our support team cannot resolve it.
Wrong Product Delivered: If you receive the wrong ebook file due to a system error.
3. How to Request Support
If you encounter an issue with your purchase, please contact us within 7 days of purchase at support@mapledigital.de
with:
Your order number
A description of the issue
Any relevant screenshots or error messages
We will review your case and respond within 2–3 business days.
4. Responsibility of the Customer
Please ensure your device is compatible with standard ebook formats (PDF, EPUB, MOBI) before purchasing.
We encourage you to read product descriptions carefully before completing your order.
5. Changes to This Policy
We may update this Refund Policy from time to time. The latest version will always be available on our website.
6. Contact Us
If you have questions about this Refund Policy, please contact us:
📧 Email: support@mapledigital.de
📍 Address: Maple Digital Publishing, 120 King Street West, Suite 2000, Toronto, ON M5H 1T9, Canada